rpcardioRational Pharmacotherapy in CardiologyРациональная Фармакотерапия в Кардиологии1819-64462225-3653«SILICEA-POLIGRAF» LLC10.20996/1819-6446-2007-3-1-28-32rpcardio-381Research ArticleORIGINAL STUDIESОРИГИНАЛЬНЫЕ ИССЛЕДОВАНИЯCOMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTSСРАВНИТЕЛЬНЫЙ АНАЛИЗ УДОВЛЕТВОРЕННОСТИ РЕЗУЛЬТАТАМИ ЛЕЧЕНИЯ ПАЦИЕНТОВ КАРДИОЛОГИЧЕСКОГО ПРОФИЛЯ В КЛИНИЧЕСКОЙ БОЛЬНИЦЕШварцЮ. Г.ShvartsY. G.

Кафедра факультетской терапии

Chair of Faculty therapy

НаумоваЕ. А.NaumovaE. A.

Кафедра факультетской терапии

Chair of Faculty therapy

ТарасенкоЕ. В.TarasenkoE. V.

Кафедра факультетской терапии

Chair of Faculty therapy

Саратовский Государственный медицинский университет РосздраваРоссияSaratov Medical State University, RoszdravRussian Federation200726122015312832Copyright © Shvarts Y.G., Naumova E.A., Tarasenko E.V., 20152015Шварц Ю.Г., Наумова Е.А., Тарасенко Е.В.Shvarts Y.G., Naumova E.A., Tarasenko E.V.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.rpcardio.online/jour/article/view/381Aim

Aim. To evaluate satisfaction in hospital treatment among cardiological patients and to compare the received data with results of the program Massachusetts Health Quality Partners (MHQP) Statewide Patient Survey, which is noted for high representation of the data (analysis of 12680 patient questionnaires obtained from 51 medical institutions of the state of Massachusetts).

Material аnd methods

Material аnd methods. Questioning of patients in internal medicine clinic was carried out. We used Picker Institute questions, the same questionnaire which was used in program MHQP.

Results

Results. 376 patients took part in questioning. Preferences of cardiological patients did not differ from preferences of other therapeutic patients. On such criteria as respect for a patient, organization of treatment, rendering the information and physical comfort, satisfaction of our and American patients is quite comparable. Estimation of emotional support is somewhat lower at domestic patients. Involvement of a family to the treatment process is not sufficient both in our clinic, and in the American hospitals. All the patients were mostly unsatisfied in the process of discharge.

Conclusion

Conclusion. The estimations of hospital treatment made by patients from clinics of different countries are similar very much. The process of discharge has got the lowest estimation by the surveyed patients. The form of final conversation and its environment require further analysis and correction.

Цель

Цель. Оценить удовлетворенность результатами лечения у пациентов кардиологического профиля и сравнить полученные данные с результатами программы Massachusetts Health Quality Partners (MHQP) Statewide Patient Survey, отличающейся высокой репрезентативностью данных (анализ 12680 анкет, полученных от больных из 51 медицинского учреждения штата Массачусетс).

Материалы и методы

Материалы и методы. Проводили анкетирование пациентов клиники внутренних болезней. Применяли вопросник Picker Institute questions, который использовался в программе MHQP.

Результаты

Результаты. В опросе приняли участие 376 пациентов. Предпочтения кардиологических пациентов не отличались от предпочтений других терапевтических больных. По таким параметрам как уважение к пациенту, организация лечения, предоставление информации и физический комфорт удовлетворенность наших и американских пациентов вполне сопоставима. Оценка эмоциональной поддержки несколько ниже у отечественных пациентов. Привлечение к процессу лечения семьи недостаточно как в нашей клинике, так и в американских стационарах. Менее всего удовлетворял американских и наших пациентов процесс выписки.

Заключение

Заключение. В оценках удовлетворенности результатами стационарного лечения среди больных из клиник разных стран много общего. Процесс выписки из стационара получил минимальную оценку. Форма заключительной беседы и обстановка, в которой она проводится, нуждаются в изучении и коррекции.

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The authors declare that there are no conflicts of interest present.